Service design

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Head of profession

Setting the vision and strategy for the profession across the department
Collaborate with the wider Department to ensure that the vision for the profession aligns to the wider needs of the department.
Creating a plan and roadmap to build and strengthen the professional capability and excellence.
Working across government and the sector to ensure a cohesive approach to the specialism, create opportunities for collaboration through existing networks – or setting up new networks where they don’t exist
Hold authority to ensure that specialists are able to contribute towards building the profession and participate in communities, backed by DDaT Committee.*
Raising the profile of the profession across the department
Develop an attraction and retention strategy, to grow professional capability in the department

Is the expert practitioner in their field with a high level of knowledge of current and new methodologies/strategies/technologies/techniques and a track record of delivery.
Retains an element of practice of their profession to keep their skills sharp and to work towards strategic departmental objectives
for example, unblocking delivery, product strategies, content strategies, architectural designs and patterns, etc.

Developing professional communities to support our people to grow, establish standards and consistency, support rapid delivery through sharing and learning from one another
Working cross*Government and externally to build connections into professional communities
Working with other Heads of Profession in related professions within their job family

Creating accessible knowledge, standards, and practice to set good conditions for people in their professions to work effectively, and ensuring they are well enforced through service assessments
Being the guardian of quality and standards of the practitioners within the profession and the principles and policies of the profession
Lead by example in the application of standards
Grow the assessor pool in the profession, to assure service delivery and build profession sustainability

Building and growing a forward*thinking and diverse team within the profession
Building the professional capability across the department
Define the competency, professional practice, skills profile, and expertise expectations at different grades across the profession
Setting approach for recruitment, onboarding, retention, graduate pipelines, diversification and developing the framework for professional development of people in their specialism
Develop the framework for professional development of people in their specialism and tracking capability

Establishing close relationships with all delivery teams to understand their needs and challenges and to be able to identify areas of professionrelated joinup**
Advising and consulting for the senior management team on questions relating to the profession
Providing consulting support for programmes with performance issues or where a particular specialism is lacking or causing delivery issues.
Feed uptodate capability information into the workforce plan.
Making evidenced based decisions on the best tools, platforms, services, and content which supports the professions across the department.

* This authority needs to be established.

** Responsibility for delivery or a role in making business decisions is not explicitly included. This may differ by profession.