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Senior service designer

Grade
G6
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You will

  • drive the design of complex, user-centred services both in teams and across the department, setting the vision and ensuring iterative processes lead to successful outcomes
  • lead the integration of comprehensive data-driven insights into all aspects of service design, making informed decisions that align with user needs and strategic goals
  • champion and facilitate collaboration across diverse multidisciplinary teams, fostering a culture of co-design and shared ownership of the design process
  • be an advocate for design within the organisation, clearly communicating the value of design to senior leaders and stakeholders at all levels, and influencing strategic direction in your business area
  • develop and implement design strategies that not only align with but also anticipate future organisational needs, positioning the service for long-term success
  • lead on the creation of accessible and inclusive services, ensuring compliance with legal and department standards
  • advocate for the needs of all users, particularly those from marginalised or underrepresented groups

You’ll have

  • experience of designing government or public services
  • the ability to set the standard for iterative design practices, guiding teams through complex projects from initial concept to final implementation
  • the skills to mentor and coach teams in adopting and refining iterative processes, ensuring a consistent focus on user needs and outcomes across all stages of design
  • the capability to lead the strategic use of data in service design, integrating insights from a wide range of sources to drive innovation and effectiveness
  • the expertise to develop and oversee data-driven strategies that ensure design decisions are informed by robust analysis and user research
  • the experience to lead complex co-design sessions, integrating diverse perspectives to create innovative and user-focused services
  • the ability to build and maintain strong, strategic relationships with key stakeholders
  • the skills to articulate and champion design concepts and strategies at the highest levels of the organisation, influencing executive decision-making
  • the ability to create and deliver compelling narratives that communicate the strategic value of design
  • the capability to define and lead the strategic direction of service design within your business area, working with the Head of Profession to align design initiatives
  • the expertise to provide guidance on best practices for inclusive design, ensuring that all services meet or exceed legal, ethical, and user needs
  • the commitment to contribute to the development of policies and practices that embed accessibility and inclusive design into the organisation’s culture and processes