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Senior service designer

Grade
G7
Download
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You will

  • lead and mentor teams in the design of user-centred services, ensuring that iterative design practices are effectively implemented
  • drive the integration of data-driven insights into service design, ensuring that user needs and business goals are met through hypothesis driven design
  • facilitate collaboration across multidisciplinary teams, ensuring that all voices are heard and contributing to a cohesive design process
  • clearly articulate and advocate for design decisions, influencing stakeholders and aligning them with the overall vision
  • strategically plan and manage design initiatives, ensuring alignment with both immediate and long-term organisational goals
  • champion accessibility and inclusivity in all aspects of service design, setting a standard for creating equitable user experiences

You’ll have

  • experience of designing government or public services
  • the ability to lead iterative design processes, from initial concepts through to implementation, using a range of service design methods and tools
  • the skills to support and mentor team members in iterative design methods throughout the design lifecycle
  • the expertise to apply both qualitative and quantitative data to inform and validate design decisions
  • the capability to encourage the use of data within the team to support continuous improvement in design processes
  • the experience to facilitate workshops, co-design sessions, and design sprints that incorporate diverse perspectives into the design process
  • the ability to build and maintain strong stakeholder relationships, ensuring their involvement in the design process is considered and valued
  • the skills to use effective storytelling to influence and engage stakeholders, securing support for design initiatives
  • the ability to work with leadership to align design initiatives with broader departmental and professional objectives
  • the expertise to lead the creation of accessible and inclusive services, ensuring compliance with legal and departmental standards
  • the commitment to advocate for the needs of all users, with a particular focus on those from marginalised or underrepresented groups