Service designer
- Grade
- SEO
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- Word document
You will:
- lead on the design of user-centred services, iterating based on feedback and evolving requirements
- utilise data-driven insights to inform design decisions, ensuring services meet user needs and department objectives
- work with multidisciplinary teams, contributing to shared vision, goals and objectives
- communicate design concepts clearly to stakeholders at all levels, influence-decision making through storytelling and evidence-based insights
- support the implementation of service design strategies aligned to department and business area objectives
- ensure products are accessible, designed inclusively and cater for the diverse needs of users
You’ll have
- the ability to create design concepts and collaborate with other designers and developers to implement and continually refine services
- the expertise to use qualitative and quantitative data to identify user needs, uncover opportunities, and inform design decisions
- the skills to map user journeys and contribute to the creation of service blueprints and maps
- the capability to contribute to workshops, co-design sessions, and reviews, ensuring diverse perspectives are included in the design process
- the ability to build and maintain strong relationships with stakeholders across the department
- the communication skills to clearly convey design ideas and concepts, adapting your approach to suit different audiences
- the ability to use storytelling techniques to influence and engage stakeholders at all levels of the organisation
- the knowledge to support long-term strategies and contribute to the development of the service design profession
- the ability to explain and work with accessibility standards, ensuring that services meet or exceed them
- the commitment to advocate for the diverse needs of users and collaborate with accessibility specialists to identify and address barriers in services